Refund & Return Policy – autoliftdirect.shop

Last Updated: October 15, 2026

At Auto Lift Direct, we want our customers to have clear information about returns and refunds. This policy explains the conditions and process for requesting a return or refund for purchases made through autoliftdirect.shop.

Return Period

Customers may request a return within 30 days of receiving their order.

Customers must contact Auto Lift Direct before sending any product back.

Return Eligibility

To be eligible for a return, products should generally be:

Unused
In resalable condition
Not installed, assembled, modified, or altered
Returned with the original packaging and included accessories, where applicable
Accompanied by proof of purchase

Products that have been used, installed, modified, damaged after delivery, or returned incomplete may not qualify for a full refund. These conditions do not limit any consumer rights that cannot legally be excluded under applicable law.

Damaged, Defective, or Incorrect Products

If an order arrives damaged, defective, incorrect, or materially different from what was ordered, please contact us as soon as possible.

Please provide the following information where available:

Order number
Product name
Description of the issue
Photos or other supporting information, when applicable

Depending on the circumstances and applicable consumer law, Auto Lift Direct may arrange a replacement, replacement parts, repair, return, or refund.

Change-of-Mind Returns

For returns requested because of a change of mind or another non-defective reason, the customer may be responsible for return shipping costs, where permitted by applicable law and as communicated before the return is arranged.

Original shipping or freight costs may not be refundable where permitted by applicable law. This does not affect any refund rights that apply to damaged, defective, incorrect, or misdescribed products.

Return Authorization

Please contact Auto Lift Direct before sending any product back so our team can provide the appropriate return instructions.

Do not send a return to an address shown on a shipping label or package without first receiving return instructions from us.

Restocking and Other Deductions

Auto Lift Direct does not automatically apply a restocking fee to every return.

Where permitted by applicable law, a refund adjustment may be considered if a returned product is incomplete, damaged, used, installed, modified, or missing original components or packaging. Any proposed deduction will be explained to the customer during the return process.

Refunds

Once an approved return has been received and reviewed, an eligible refund will generally be issued to the original payment method unless another arrangement is agreed or required by law.

Refund processing may take approximately 5–10 business days after the refund is approved. The time it takes for the funds to appear in your account may vary depending on your payment provider or financial institution.

Exchanges

Where applicable, exchanges may be available, subject to product availability.

Please contact us before returning an item so we can confirm the available options.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

If an order has already been processed or shipped, cancellation may no longer be possible and the applicable return procedure may apply. Any shipping, freight, or processing costs already incurred will be handled in accordance with applicable law and the circumstances of the order.